Thank you for shopping with FormToy Studio.

Order Processing

All orders are processed within 2–5 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotional events, or holidays, processing times may be extended.

Shipping Destinations

FormToy Studio currently ships to most countries and regions worldwide.

If shipping is unavailable to your location, you will be notified before your order is processed.

Estimated Delivery Times

All delivery times are estimates and may vary depending on destination, customs clearance, local postal services, weather conditions, and carrier operations.

Estimated delivery times after shipment:

  • United States: 10–25 business days

  • Canada: 12–30 business days

  • United Kingdom: 10–25 business days

  • Europe: 12–30 business days

  • Australia & New Zealand: 12–30 business days

  • Asia: 7–20 business days

  • Other International Destinations: 15–40 business days

Remote areas may require additional delivery time.

Please note that delivery estimates are not guaranteed and may occasionally exceed the stated timeframe.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise specified.

FormToy Studio is not responsible for delays caused by customs clearance procedures.

Shipping Costs

Shipping costs are calculated during checkout based on the shipping destination, package weight, and selected shipping method.

Any applicable shipping fees will be clearly displayed before payment is completed.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address.

Please allow 3–7 business days for tracking information to become active in the carrier’s system.

Lost, Delayed, or Stuck Shipments

International shipping may occasionally experience delays due to customs inspections, transportation disruptions, weather conditions, or local carrier issues.

If your package has not arrived within 45 days after shipment, please contact our customer support team for assistance.

We will work with the shipping carrier to investigate and resolve the issue whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges for reshipment.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

Our team will review the case and provide an appropriate solution.

Contact Us

FormToy Studio

Email: support@formtoystudio.com

Website: https://formtoystudio.com

Customer Support Response Time: 1–2 Business Days